London & Partners: Terms and Conditions

These are the terms and conditions for use of the website of London & Partners Limited trading as London & Partners, Company Number 7493460 ("London & Partners").


These terms tell you the rules for using the websites and (the Website). By using the Website, you agree to be bound by the following terms and conditions (the Terms).

If you do not accept these Terms, do not use the Website.

We recommend you print a copy of these Terms for future reference.

1. Who we are and how to contact us

1.1 We are London & Partners Limited (L&P, we, us). We are the business and destination agency for London, registered in England and Wales under company number 07493460 with our registered office at 1st Floor, 169 Union Street, London, SE1 0LL.

1.2 Our VAT registration number is: GB 109 8523 05

1.3 To contact us please use any of the following details:

(A) Email: [email protected]

(B) Phone: +44 (0)20 7234 5800

2. The Website

2.1 L&P provides this Website to you on the basis of these Terms. These Terms may be updated by L&P from time to time by posting the updated Terms on the Website without prior notification to you. When you access the Website at any time in the future, such updated Terms then in force shall apply. You should check the Terms for updates each time you access the Website.

2.2 L&P may update and change our Website from time to time to reflect our users’ needs and our business priorities.

2.3 The Website is provided to you at no extra charge. We do not guarantee that the Website will always be available or be uninterrupted. We may suspend or restrict of availability of all or any part of the Website for business or operational reasons. Any support provided to you is for information purposes only. L&P reserves the right to make changes to the Website at any time; or not to reply to any queries; or not provide support in connection with the Website.

2.4 L&P reserves the right to decline or cancel a Website registration or account at any time. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.

2.5 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our Website security procedures, you must treat such information as confidential. You must not disclose it to any third party.

2.6 Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

2.7 We are not responsible for websites we link to and we have no control over the contents of those sites or resources. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them and it is your responsibility to review any terms and conditions for any linked websites.

2.8 This Website may include information and materials supplied by third parties (including our partners). This information and these materials have not been verified for accuracy or completeness, nor have they been endorsed or approved by L&P. The views expressed by third parties on our Website do not necessarily represent our views or values.

3. Availability of goods and services

3.1 Goods and services available for purchase on the Website are provided by our partners, under the terms and conditions of the applicable partner (as may be accessed through the Website), and not L&P.

3.2 It is your responsibility to review and accept the terms and conditions of our partners before purchasing any goods and/or services from our partners and L&P accepts no liability arising from the supply of any such goods and/or services by our partners.

3.3 You will need to contact the partner directly for any questions, complaints about the supply of any goods and services, including the cancelation or amendment of any bookings in connection with the supply of any goods and or services.

4. Limitation of liability

Whether you are a consumer or a business user

4.1 Nothing in the Terms shall limit our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) to the extent it cannot be excluded or limited under applicable law.

4.2 We are not liable for any losses, or any failure or delay in the performance of any obligations under these Terms, due to any actions beyond our control including, but not limited to, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes, loss or malfunctions or utilities, communications or computer (software and hardware) services.

If you are a consumer

4.3 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking our contract with you or our failing to use reasonable care and skill. Loss or damage is foreseeable when it is obvious that it will happen.

4.4 We are not liable for business losses. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a business user

4.5 We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.

4.6 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (i) use of, or inability to use, our Website or (ii) use of or reliance on any content displayed on our Website.

5. Use

5.1 All material on the Website is the property of L&P and/or its licensors and is protected by copyright and other intellectual property rights. You are authorised to view and download the materials for your personal, non-commercial use only.

5.2 L&P reserves the right to at any time prevent you from using the Website.

5.3 We will only use your personal information as set out in our privacy policy at

5.4 You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software. We do not guarantee that our Website will be secure or free from bugs or viruses.

5.5 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

6. Linking to our Website

6.1 You may link to the home page of our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

6.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

6.3 You must not establish a link to our site in any website that is not owned by you.

6.4 Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page without our written permission.

6.5 We reserve the right to withdraw linking permission without notice.

7. General Terms

7.1 Nobody else has any rights under the Terms. The Terms are between you and us. No other person shall have any rights to enforce any of its terms.

7.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or obligations under the Terms to another person if we agree to this in writing.

7.3 The Terms can only be varied by written agreement between us and you. No variation of the Terms is effective unless in writing and signed by the parties or their authorised representatives.

7.4 If a court finds part of the Terms illegal, the rest will continue in force. Each clause of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

7.5 Which laws apply to the Terms, and where you may bring legal proceedings. The Terms are governed by English law and you can bring legal proceedings in respect of the Terms in the English courts. Additionally, if you are a consumer living in Scotland, you can bring legal proceedings in respect of the Terms in either the Scottish or the English courts; or if you are a consumer living in Northern Ireland, you can bring legal proceedings in respect of the Terms in either the Northern Irish or the English courts.